Things you have to consider for how you can maximise performance and mobile productivity:
Contactability
- Are employees easy to reach when they’re mobile?
- Do customers have one number access to mobile employees?
- Do employees have quick access to subject matter experts?
- Is the availability status of office workers easy for your mobile workers to see?
Access to information
- Do employees have easy access to corporate directories and business applications from their mobile devices?
- Do employees struggle to find key information when they need it while mobile?
- How effectively is the information presented to them on their smartphone or tablet?
Full communications functionality
- Do mobile employees have access to key business features, such as conferencing and transferring calls?
- Are employees using non-IT approved business apps because they lack the tools they need while mobile?
- Are you able to record all calls, including those made on a mobile device ?
Click here to download the PDF
